Frequently Asked Questions
Everything you need to know about shopping with Souq Emirat
What are the shipping costs and delivery timelines?
We offer standard and express shipping across the region. Delivery typically takes 2-5 business days depending on your location, with free shipping available on orders over a certain value.
Which payment methods do you accept?
Souq Emirat accepts all major credit and debit cards (Visa, Mastercard), as well as Cash on Delivery (COD) and popular digital wallets for a seamless checkout experience.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 14 days of receipt. Simply contact our support team to initiate a hassle-free return process.
Are the products on Souq Emirat authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and reputable brands.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Currently, we focus on providing the best service within the UAE and GCC countries. Please check our shipping page for the most updated list of supported regions.